Returns & Refunds

Custom Golf Express is a Golf Team Products company. This is the returns and refunds policy for orders placed on this storefront. Our Terms of Service cover changes and cancellations before an order ships.

Customized items are made to order, so please check your artwork, sizes and quantities before you pay, and tell us about a problem as soon as you see it.

You have 60 days after receiving your item to request a return. To be eligible, the item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

A 20% restocking fee applies to returns, deducted from your refund. It doesn’t apply to an item that arrives damaged or defective, or that isn’t what you ordered (see Damaged, defective or wrong items).

Customized, closeout and sale items are final sale; see Customized, closeout and sale items below.

1. Contact us by email or phone and give us your order number (contact details are at the end of this page).
2. If your return is accepted, we will give you a return authorization (RMA) number and email you a Product Return form with instructions on how and where to send your package.
3. Send the item back as the instructions describe.

Please wait for approval before you send anything. Items sent back to us without first requesting a return will not be accepted. You can always contact us with any return question.

Please inspect your order when it arrives. If an item is defective or damaged, or you received the wrong item, contact us right away so we can evaluate the issue and make it right.

All sales of customized items are final. No returns are accepted unless one of our return specialists determines that the items are defective.

No refunds on closeout products. Closeout, clearance and sale items are final sale and can’t be returned or refunded, whether or not they were customized.

The fastest way to get what you want is to return the item you have for a refund and, once the return is accepted, place a separate order for the new item.

We will let you know once we have received and inspected your return, and whether the refund was approved.

If it is approved, you will be refunded automatically on your original payment method, less the 20% restocking fee, within 10 business days. It can take some time for your bank or card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not seen the refund, please contact us.

Custom Golf Express / Golf Team Products
5555 SW 107th Ave, Suite 100
Beaverton, OR 97005, United States

Email: customerservice@customgolfexpress.com
Phone: (855) 515-5999

Please do not send payment card numbers or identity documents by ordinary email.

Golf Team Products also handles returns directly. Phone: (888) 254-8624. Mail: PO Box 259, Beaverton, OR 97075. Please contact us before mailing anything back.